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FAQ

QuestionWill Simple Solutions pick up after pets?

Answer:   NO.  Please keep in mind we are a Lawn Care company and would like to provide you with the best lawn possible.  We try to cut your lawn on the same day every week unless weather or Holidays prevent it.  Excessive pet debris will prevent our crews from being able to provide you with he lawn care service you are requesting.  It is at our Crew Supervisors discretion to cut the lawn or not, please note you will still be charged for the visit should be not be able to provide service due to this.

Question: Does Simple Solutions (2000) Ltd. have Liability and WCB coverage?

Answer:  Yes absolutely we do!  We carry a comprehensive general liability and automobile liability insurance of $2 million in coverage. Insurance is important when choosing your contractor, make sure they have the appropriate insurance to make sure you are covered.  All workers working for Simple Solutions (2000) Ltd. are covered under WCB.

Question:  What would happen if it rains on my scheduled day for Lawn Care?

Answer:  We do not control the weather, but, if it does rain on your scheduled day, please know that your service will be done the next day unless weather permits us not to be able to be on your site.  If we get a week of rain or more please note we will be out as soon as the weather lets up and we are able to be out.

Question:  With snow removal - when should we expect you out?

Answer:  Our standard policy it to be out within 24 hours of the snow stopping, but in most cases our crews will be out before it stops.  Please note that with weather conditions, road conditions and  traffic it may take varying times to get to your site but it will be done as soon as crews can get to it.

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